Every necklace is made for one person, with her name on the card. That is why it cannot go back on a shelf. Instead of a return, you have the Love-It Promise.
The Love-It Promise
If she doesn’t love it, or you made a typo, tell us within 30 days of delivery. We remake it once, with the message you want, or we refund your order. Your choice, once per order.
How it works
- Email hello@verseandvellum.com within 30 days of the delivery date shown in your tracking. Include your order number.
- Tell us what you would like: a remake with a different name or message, or a refund.
- For a remake, send us the text you want. We print it as you send it, so check it twice.
- For a refund, we send it to the card you paid with. It usually shows within 5 to 10 business days.
You do not need to send the necklace back.
Damaged or wrong
If the necklace arrives damaged, or the card is not what you ordered, email us a photo within 30 days of delivery. We make it again at no cost to you. This does not use up your Love-It Promise.
Before it ships
If you need to change the name or the message, or cancel the order, email us right away with your order number. If the necklace is not in production yet, we change or cancel it. If it already is, the Love-It Promise covers one remake.
Good to know
- The promise is per order. One remake or one refund, not both.
- For an order with two necklaces, the promise covers the order once.
- Days count from the delivery date in your tracking, not from the order date.
Questions? Email hello@verseandvellum.com. We answer within 24 hours, Monday to Friday.